Terms & Conditions:

Essencia Lingerie trades in accordance with recent EU directives for online trading which states that:

We provide a secure checkout for the encrypted delivery of sensitive customer information such as contact and credit card details. Please see our 'Your Security' page.

All goods come with a 14 day satisfaction guarantee. If for any reason you are not happy with your purchase simply return it to us within 14 days of receiving your order and we will exchange it for an alternative product or refund your money, including postage and packaging costs.

Returns conditions:

   1. Goods MUST BE unused (we adhere to strict health and hygiene conditions).
   2. Goods must be in their original condition & packaging, unworn and unwashed, with all labels.
   3. Goods must be received back at our office within 14 days from the day you receive your order.
  

Please ensure that briefs/thongs/swimwear etc, are tried on over your own underwear. If we suspect that the goods have been used or any of the above conditions are not met we reserve the right to return the goods without notice. Items supplied in sealed packaging such as hosiery, that have been opened are non refundable and non exchangeable, please contact use if you are unsure.

 All Packages returned to us unclaimed via the Royal Mail will be subject to reshipping charges as defined on our delivery policy.

All claims for delivery shortages and damages must be reported to Essencia Lingerie within 3 days of the delivery date. All goods are supplied with a 90 day fault warranty (faulty goods can only be returned for exchange not refund once outside of our 14 day satisfaction guarantee).
 
Some of the products featured on Essencia Lingerie may vary slightly from the images displayed.
 
Essencia Lingerie can not be held responsible for orders delayed by incorrect address information supplied during the checkout process.
 
Use of Essencia Lingerie constitutes your acceptance of these terms and conditions which take effect on the date which you first use the site. These Terms and Conditions do not affect your statutory rights.

We process your orders instantly and ship it on the same day where possible, however, on certain products delivery can take up to 10-15 business days. We will notify you by email and you can track your order on our website when you login to your account.